The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Holly Butterworth, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org. Alternately, you may mail me at:
Holly Butterworth, 9 Farwell Road, Totnes, TQ9 5LJ, UK
Measurements for each item are within the listing. Items are laid flat and measurements taken in inches. Please compare the measurements provided with a similar item of your own to ensure a good fit.
Perceptions of sizing such as 'small', 'medium' or 'large' can differ from person to person and between brands - please go by the measurements provided. If you need any further, specific or clarification on measurements, please ask before purchasing and I'll be happy to help.
I don't know whether an item will fit you or not - I've probably never met you! It is your responsibility to check that the measurements are right for you.
I buy stock most weeks and may have something in stock that's right for you. Please get in touch if there's something you're after but can't see listed.
Please get in touch if you’re interested in buying 5 or more items; please understand that I am not a wholesaler and that I do not discount individual items.
I am based in Totnes in the South West of the UK. I send all free UK items under 2kg 2nd class with Royal Mail. There is no tracking with this service, but you can upgrade at the checkout if you need tracking or a faster service. Parcels over 2kg are sent with the cheapest courier and will be tracked. I gladly send items worldwide and will find you the cheapest tracked option. I hate being overcharged for postage and I won't do it to my customers; I always immediately refund all postage overcharges.
Sadly, EU customers will now have to pay customs charges; please send me a message if you have any concerns about this.
Unless you are buying 5+ items, I do not offer discounts. Please get in touch if you are interested in buying 5 or more items and please understand that I'm not a wholesaler.
Please compare the measurements provided in the listing with a similar item of your own that fits you well; if they are the same or very similar, it will most likely be a good fit for you.
Lay the item flat; the pit to pit measurement is taken under the armpits.
Shoulders are measured flat across the front from the outer shoulder seam to outer shoulder seam.
Arms are measured along the outside edge from outer shoulder seam to cuff.
The length is measured from the back of the collar seam down to the front hem.
If you need any clarification on measurements, please contact me before purchasing; ultimately, it is your responsibility to check that the measurements provided are right for you.
I use mailing bags which are made from responsibly sourced sugar cane. They look and feel like plastic, but are fully recyclable and have a carbon neutral footprint. I try and keep packaging to a minimum to avoid excess weight and transport costs.
Yes, of course; please contact me within 3 days of delivery if the item isn't right for you. I do not refund return postage or upgraded postage. I do not refund the initial postage cost unless the item was grossly misrepresented; incorrect measurements or faults that weren’t described in the listing for example. I do not refund initial postage if the item is returned to me by the post office due to an incorrect or incomplete address or because an item wasn't collected by you from your local collections office; it is your responsibility to provide me with accurate, full and complete address and contact details so your parcel reaches you safely. Please also refer to Q. 10 for international returns.
The short answer is no, please don’t ask me to do this! Urgh... Brexit 😒 Sadly, the UK has left the EU, which means that duty and VAT is now due on orders from the UK. Etsy will take the VAT due at the point of sale and duty will be payable when the parcel arrives in your country. This is around 4 or 5 %, depending on which country you live in. You can check your government’s website for the actual amount. As I am a registered business seller, customs officials CAN and WILL check against my online shop for any discrepancies, and if I’ve falsified the customs form or can’t provide an accurate receipt, your order will either be returned to me (at your cost) or destroyed and I could be heavily fined - I’m not up for that
I happily send items worldwide! Please keep an eye on your emails (including junk) from courier companies, as they may be trying to reach you regarding customs information or charges. If an item is returned to me because you have decided you don’t want to pay customs or duty, I will refund the cost of the ITEM ONLY, once it is returned to me; I do not refund the cost of the postage! Please ensure that you have provided me with the correct contact details to make the customs process as smooth as possible. If I am charged any additional return postage or fees, I will deduct these from your original purchase amount - please be sure to check customs amounts on your country’s government website prior to purchase!